Return Policy for any product bought on the website: Just ship it back within 30 days following your purchase, we will either reimburse you or offer you store credit!
Steps to return a product
Just ship us back the product you didn't like and you'll have two options:
- Either we will refund the credit card you submitted with your original order,
- Or we will give you the value in store credit to exchange it for anything you like on the website.
To return your product within the 30 days after reception of your parcel, simply follow these steps:
- Returns from the United States (including Hawaii, Alaska and U.S territories):
- Print the following free USPS First Class Return Label and tape it to the top of your box: US Form
- Print the following ROW form and include it inside your package to ensure timely service and credit for return: ROW form
Returns from outside the U.S. are not currently offered a free pre-made return label. Shipping costs of returns from outside the U.S. are the responsibility of the customer.
- Print the following ROW form and include it inside your package to ensure timely service and credit for return.
- Tape the Return Label over the box.
- Ship back your entire product In its original box, clearly untouched and unused, with the box and bottle intact - any product which has been used can't be returned.
- Drop your package to any mailbox. Do not return packages to self-serve drop boxes, as this will result in delays.
As soon as we receive your return, we will email you to let you know that we are processing your return.
Please note that Madam Glam does not offer any tracking services on labels for exchanges or returns and is not responsible for lost packages. Customers are welcome to purchase alternative shipping methods that allow for tracking or insurance on the package.
Your product must be in its original box, clearly untouched, unworn and in its initial state - all product which has been used can't been returned.
If your product is in eligibility for return, we will return the product to you (we pay for the shipping).
For OFFLINE sales or sales made through one of our representatives directly, please note that SALES ARE FINAL. No return will be accepted. Please make sure to inspect your order within 72 hours.
Refund & credits
Please note that we only refund 80% of the returned items value. Shipping fees are non refundable:
- VIP members can expect to receive a refund of their last 3 months of subscription only.
- VIP Credits will never expire on the VIP members' account.